In a serious conflict, mediation is an option worth considering if the parties want to avoid facing each other in court. In mediation, a qualified and accredited mediator tries to help the disputing parties find common ground using negotiation principles. Mediators differ in their skills, qualifications, and experience.
To ensure that the mediator you engage is accredited or qualified, the starting point is to confirm that the individual has met the required national standards. For example, court-certified mediators in most states must have between 20 and 40 hours of mediation training.
In addition to the training, other professional qualifications can add value to the dispute resolution process. Depending on the type of case being disputed, these might include backgrounds such as a social worker, teacher, house inspector, or attorney.
Depending on the type of the dispute, it may be useful to know what kind of technical experience is relevant to your case that the mediator has, as that can prove beneficial to the mediation process. If the mediator is a practicing attorney, inquire about their primary area of jurisdiction. An understanding of the jurisdiction, including knowing the potential judges or jury pool, might make the mediator more persuasive.
When looking for a mediator, referrals can be convenient. You can get suggestions for suitable mediators through word of mouth from people who have used their services. Your attorney might also have some recommendations. In addition, information gathered at industry conferences, trade meetings, or business interactions can direct you to mediators in a specific field.
Many trade organizations and mediator membership organizations, such as the National Academy of Distinguished Neutrals (NADN) and the National Association for Community Mediation (NAFCM), keep lists of mediators and the type of services offered.
While most mediators have developed their unique formulae and mediation schedule, it is equally important that the one you choose is flexible when handling the mediations. A mediator willing to listen to suggestions could make all the difference in terms of successful mediation or settlement.
A professional mediator should explain or show you a copy of their code of conduct (ethical standards), especially if an attorney. This might help avoid conflict of interest during the mediation process. You may, for example, seek to know whether the mediator has had any prior relationship with the opposing party or their lawyer. The mediator should be candid with you and reveal any bias which could affect his performance, such as personal beliefs.
A mediator is hired to provide a service. For this reason, look for one that is easy to work with. Is the mediator friendly, easy to communicate with, and do they respond to your queries quickly? Does the mediator reach out when something new crops up, or does he wait until you contact him?
Is the mediator open about his availability and rates? Most mediators normally charge per hour. Clarify whether the disputing parties split the fees. Some mediators only charge for the time spent in actual mediation, although others charge for travel and preparation time.